Regulations for exchanging products

1. Purpose

• Make a difference in customer care service and fulfill your commitment to providing the community with quality products and thoughtful after-sales service when using services at VNGate24h.
• Support and increase value for customers when using products here.

2. Scope of application

• Subject: Customers who have purchased products at VNGate24h system.

3. Product exchange and refund policy

• Products are distributed by VNGate24h system.
• The product has a technical defect as confirmed by the Manufacturer/Supplier.
• The product cannot work or lacks features due to lack of templates or licenses.

4. Conditions NO product exchange is allowed

• The product is not compatible with the customer’s website, server, software or environment.
• Customers make changes within the source code and design of the original product.
• The product is used incorrectly according to the manufacturer’s instructions and purposes.
  Bought it but changed and don’t want to use it anymore.

5. Regulations on product exchange

• Fill in the information in the product return form.
• Implementation time will be 1-3 working days
• Make 1 exchange for 1 product (same price).